FAQs

No, you can only pay via advance bank transfer, credit card, or PayPal, either in a single payment or in installments.

If your payment fails, please check if the payment details entered are correct and try placing the order again after a few minutes. If the error persists, please contact our customer service and we will review the issue and try to provide further assistance in completing your order.

You can pay for your order by bank transfer, credit card, or PayPal. If you choose PayPal, you will be redirected to the PayPal website to complete the payment. The amount will be debited upon order confirmation. By choosing PayPal, you also have the option to pay in installments, according to PayPal's terms and conditions.

The refund process will begin once we have received the returned product. It normally takes 5 to 10 business days for the refund to be processed and for you to receive payment.

Note: If you choose to pay via PayPal, the full refund process can take up to 30 days. The refund will always be made using the same payment method used to place the order. If you have decided to pay in installments, once the return is approved, PayPal refunds the amount to the financing, reducing or canceling the remaining installments. If the refund is partial, the installments will decrease; if total, any amounts already paid will be credited back to your PayPal balance.

Return shipping costs are at your expense. You can use your trusted courier or use the Cam service. In this case, shipping costs will be calculated at the time of the return request, based on the size and weight of the item. They will be communicated via email along with the link to book the pickup of your product.

Yes, but no later than the arrival of the order confirmation email by sending an email to ecommerce@camspa.it

Within the Products section of the website, you can find all the information on the features, available colours of the products, and videos explaining their use.

Our products can be purchased online on the website or through our network of authorized dealers.
You can find the list of our local dealers on the dedicated page, with the option to search for the one nearest to you.

For the validity of the warranty conditions and, above all, for safety reasons, we advise you not to use spare parts or accessories not supplied and/or otherwise not approved by Cam Il Mondo Del Bambino.

Cam recommends: a modular system consisting of a pram, pushchair, and car seat (Group 0+) for strolling and car travel; a co-sleeping cot, a highchair for mealtimes; a changing table for nappy changes; a bouncer for naps; a playpen for relaxing and playing.

Cam recommends a crib with a co-sleeping function for newborns or a travel cot for older children. For children of all ages, the following will be necessary: a car seat of the appropriate group for the child's morphology; a lightweight stroller for walks; a booster seat for mealtime.

On the Cam website, you can browse the current collection catalog, or download the PDF to view it later or with others.

All Cam products come with an instruction manual that contains all the information regarding their use. If you have lost it, you can find it on the product page on our website or request it by sending an email to: servizioassistenza@camspa.it.

In the Help Center section of the Cam website, you can find all the information and useful tips for maintaining our products.

For assistance or spare parts, you can first contact the Cam retailer where the purchase was made with the sales receipt, or you can directly contact our Customer Service by calling +39 035.4424611 (Mon-Fri: 8:00-12:00 / 13:30-17:30) or by sending an email to: servizioassistenza@camspa.it.

Cam products are guaranteed according to Directive (EU) 2019/771.

You can see the price of each product directly on the product pages of our website. If you cannot find it, you can contact a Cam dealer or reach out to us directly on our social media pages.

Provided that the car seat is correctly fastened to the vehicle and the child is always correctly buckled in following the instructions, the safest area is the central rear seat, as it is the most protected in the event of both frontal and side impact.

It should be remembered that children's physical structure is much more delicate than adults' and therefore more exposed to trauma. A child travelling in a car without a car seat, or in a car seat that is not approved, unsuitable, or incorrectly installed, risks serious injury (violent impact against the dashboard, windshield, or front seats) even in the event of a minor accident or sudden braking.

Enormous forces are at play in road accidents, given that the kinetic energy of passengers depends on the body's mass multiplied by the square of its speed. Just think that in the event of a collision at 40 km/h, a child's 16 kg become 1,000 kg if not properly restrained, and a collision at only 50 km/h is equivalent to a fall from the third floor of a building.

In Italy, the transport of children in cars is regulated by the Highway Code (Article 172), which stipulates that passengers under 12 years of age and shorter than 1.50 m must be secured by a restraint system approved under European Regulations ECE R44/04 and R129, appropriate for the child's weight and height.

When purchasing a car seat, it is important to pay attention to its compatibility with your car. There are, in fact, different types of Isofix car seats:

• Specific: a system built to the specific request of car manufacturers and compatible only and exclusively with the car model for which it was commissioned (or with similar models from the same manufacturer);
• Semi-universal: it is compatible with only certain car models;
• Universal: it is compatible with most vehicles on the road equipped with a Universal Isofix System.

Finally, the Isofix system can be with a support leg or top tether.

The top tether attachment point varies by car: consult your instruction manual to check whether the anchor point is located on the parcel shelf, in the trunk, or behind the seat.