Do you need help? Ask our technicians.
Contact our customer service if you have any doubts or needs regarding your products: you will get all the support you need.
Assistenza tecnica
In questa sezione potrai richiedere assistenza su tutti i prodotti Cam Il Mondo Del Bambino. In fase di assistenza potrà essere richiesta una foto dell'etichetta di produzione e dello scontrino di acquisto se necessario.
Per tutte le altre richieste che non riguardano il servizio assistenza, clicca qui ed accedi al form dedicato.
We're by your side, even on the phone.
If you have any doubts about filling in the form or need further clarification, our assistance service is also available by phone to offer you direct and immediate support.
Please note that even during the phone call, you may be asked for some essential information in order to best handle your request. We therefore recommend that you have the main data you will then need to enter in the form or send us by email at hand, so as to speed up assistance.
Monday - Friday
8:00 AM - 12:00 PM or 1:30 PM - 5:30 PM
Sometimes the needs are common
In this section, we have collected the questions you have most frequently asked us
Product maintenance
High chairs
- We recommend regularly cleaning plastic parts with a damp cloth. Do not use solvents or their derivatives;
- We recommend occasionally cleaning sliding and moving parts with a damp cloth and lubricating with silicone spray;
- Store the product in a dry place. Do not expose the item to atmospheric agents such as water, humidity or strong sunlight;
- Do not place the item near a fire or other source of intense heat (fireplace, electric or gas heater) to avoid fire hazards;
- If metal parts get wet, dry them with a soft cloth to prevent rust;
- Periodically check the proper functioning of the closing and height adjustment mechanisms, and that there are no damaged or worn parts (e.g. loose screws);
- Replace any damaged parts immediately;
- Never use spare parts other than those approved by the manufacturer or distributor.
Chair raisers
- It is recommended to regularly clean the plastic parts with a damp cloth. Do not use solvents or derivatives;
- Removable and hand-washable covers in warm water (max 30°C) with detergent for delicate garments. Do not machine wash. Do not spin dry. Do not bleach. Do not tumble dry. Do not dry clean. Do not iron. Dry in the shade. Wash covers with appliqués inside out;
- Store the product in a dry place. Do not expose the item to atmospheric agents such as water, rain, humidity or strong sun;
- Do not place the item near a fire or another source of intense heat (fireplace, electric or gas heater) to avoid fire hazards;
- If the metal parts get wet, dry them with a soft cloth to prevent rust;
- Periodically check the correct functioning of the closing and height adjustment mechanisms and the good condition of the straps;
- Immediately replace any damaged parts;
- Never use spare parts other than those approved by the manufacturer or distributor.
Box
- We recommend regularly cleaning plastic parts with warm water and soap. Do not use solvents or their derivatives;
- Store the product in a dry place. Do not expose the item to atmospheric agents such as water, rain, humidity or strong sunlight;
- Do not place the item near a fire or another source of intense heat (fireplace, electric or gas heater) to avoid fire hazards;
- Do not sit on the handrail;
- Periodically check the correct functioning of the opening and closing mechanisms, and that there are no damaged or worn parts (e.g. handles, netting, handrail);
- Replace any damaged parts immediately;
- Never use spare parts other than those approved by the manufacturer or distributor.
Bouncers/Swings
- We recommend regularly cleaning the plastic parts with a damp cloth. Do not use solvents or derivatives;
- Removable covers are hand washable in lukewarm water (max 30°C) with detergent for delicate garments. Do not machine wash. Do not spin dry. Do not bleach. Do not tumble dry. Do not dry clean. Do not iron. Dry in the shade. Wash covers with crystal applications inside out;
- Do not place the item near a fire or another source of intense heat (fireplace, electric or gas heater) to avoid fire hazards;
- Do not lubricate movable parts;
- Periodically check the proper functioning of the electronic parts, and ensure there are no damaged or worn parts, or torn seams;
- Immediately replace any damaged parts;
- Never use spare parts other than those approved by the manufacturer or distributor.
Modular systems and strollers
- It is recommended to regularly clean plastic parts with a damp cloth. Do not use solvents or their derivatives;
- It is recommended to occasionally clean sliding and moving parts with a damp cloth and lubricate with silicone spray;
- After use on particularly dusty or dirty terrain, it is recommended to clean and lubricate the wheel assembly with silicone spray for maximum fluidity when walking;
- Removable covers can be hand-washed in lukewarm water (max 30°C) with detergent for delicate garments. Do not machine wash. Do not spin dry. Do not bleach. Do not tumble dry. Do not dry clean. Do not iron. Dry in the shade. Wash covers with appliqués inside out;
- If metal parts get wet, dry them with a soft cloth to prevent rust;
- Periodically check the proper functioning of the opening and closing mechanisms, brakes, locking/unlocking of swivel wheels, and ensure there are no damaged or worn parts (e.g., loose screws);
- Replace any damaged parts immediately;
- Never use spare parts other than those approved by the manufacturer or distributor.
Car seats
- We recommend regularly cleaning the plastic parts with a damp cloth. Do not use solvents or derivatives;
- We recommend occasionally cleaning sliding and moving parts with a damp cloth and lubricating them with silicone spray;
- Store the product in a dry place. Do not expose the item to atmospheric agents such as water, rain, humidity, or strong sunlight;
- Do not place the item near a fire or other source of intense heat (fireplace, electric or gas heater) to avoid fire hazards;
- If metal parts get wet, dry them with a soft cloth to prevent rust;
- Periodically check the proper functioning of the closing and height adjustment mechanisms, and that there are no damaged or worn parts (e.g., loose screws);
- Immediately replace any damaged parts;
- Never use spare parts other than those approved by the manufacturer or distributor.
