Customer service

The best help is a cuddle from mum!

We all know that Mum is the best solution to every child’s problem. And the same is also true for our products: they too are assisted by our parent company. So, if you need assistance with your product, you should first contact the Cam Dealer where the purchase was made, taking along the receipt. The dealer will get in touch with our company and provide you with all the necessary information.

Alternatively, for any other information you can call our specialised Customer Service team on

+39 035.4424611
(Mon.-Fri: 8.00-12.00 / 13.30-17.30)


We will send you an answer as soon as possible.

Quality guarantee

Why Quality goes hand in hand with reliability.

Cam products are manufactured in compliance with the safety and quality requirements provided for by the European regulations currently in force and are guaranteed according to EC directive 1999/44/CE.

The guarantee covers the replacement or repair free of charge – within 6 months from the date of purchase – of the product or parts that may prove to be faulty due to manufacturing faults. Even after 6 months from the date of purchase, the company still guarantees customer service on its products up to a maximum of 2 years, after which time, each case will be assessed with regard to the possible steps to be taken. The customer service may repair the product or provide spare parts subject to payment or free of charge according to the circumstance.

The guarantee is only valid if it is accompanied by the receipt proving that the purchase was made at one of Cam’s authorised dealers and the date of purchase.

The guarantee is not valid if the product or its parts should prove to be faulty due to:
– improper use or use for purposes other than those expressly stated in the instruction manual;
– improper assembly, negligence, carelessness during use, or damaged caused by third parties;
– wear due to daily use (e.g. wheels, padding, etc.);
– repairs carried out by third parties or by dealers not authorised by Cam;
– circumstances that cannot be blamed on manufacturing faults.

 

Non-liability

Product maintenance

There’s a key to setting everything right: it’s called care.

Well, yes, even products need care and attention just like children. And just like children, products need to be protected and sheltered from bad weather outdoors, but, above all, given a little care that will prevent them from feeling the effects of passing time. Take note of our advice so that your child can enjoy maximum comfort at all times and you can keep your product as good as new.

  • The plastic parts should be cleaned regularly with a damp cloth. Do not use solvents or solvent-based products;
  • The sliding and moving parts should be cleaned from time to time with a damp cloth and lubricated with a silicone spray;
  • After use on particularly dusty or dirty terrain, the wheel unit should be cleaned and lubricated with a silicone spray to ensure a really smooth ride;
  • The removable covers are hand washable in warm water (max. 30°C) using detergent for delicate garments. Do not machine wash. Do not tumble dry. Do not bleach. Do not use driers. Do not dry clean. Do not iron. Dry flat out of direct sunlight. Wash covers with crystal appliqués inside out;
  • If the metal parts should get wet, dry them with a soft cloth to prevent rust;
  • Check occasionally that the opening and folding systems, the brake, the swivel wheel lock/release are operating correctly and that there are no damaged or worn parts (e.g. loose screws);
  • Replace any damaged parts immediately;
  • Never use spare parts other than those approved by the manufacturer or by the distributor.
  • The plastic parts should be cleaned regularly with a damp cloth. Do not use solvents or solvent-based products;
  • The sliding and moving parts should be cleaned from time to time with a damp cloth and lubricated with a silicone spray;
  • Store the product in a dry place. Do not expose the item to the effects of atmospheric agents such as water, rain, snow, damp or strong sunlight;
  • Do not place the product close to a fire or any other source of intense heat (fireplace, electric or gas heater) to avoid the risk of fire:
  • If the metal parts should get wet, dry them with a soft cloth to prevent rust;
  • Check occasionally that the folding and height adjustment mechanisms are operating correctly and that there are no damaged or worn parts (e.g. loose screws);
  • Replace any damaged parts immediately;
  • Never use spare parts other than those approved by the manufacturer or by the distributor.
  • The plastic parts should be cleaned regularly with a damp cloth. Do not use solvents or solvent-based products;
  • The removable covers are hand washable in warm water (max. 30°C) using detergent for delicate garments. Do not machine wash. Do not tumble dry. Do not bleach. Do not use driers. Do not dry clean. Do not iron. Dry flat out of direct sunlight. Wash covers with crystal appliqués inside out;
  • Store the product in a dry place. Do not expose the item to the effects of atmospheric agents such as water, rain, snow, damp or strong sunlight;
  • Do not place the product close to a fire or any other source of intense heat (fireplace, electric or gas heater) to avoid the risk of fire:
  • If the metal parts should get wet, dry them with a soft cloth to prevent rust;
  • Check occasionally that the folding and height adjustment mechanisms are operating correctly and that the belts are in good condition;
  • Replace any damaged parts immediately;
  • Never use spare parts other than those approved by the manufacturer or by the distributor.
  • The plastic parts should be cleaned regularly with a damp cloth. Do not use solvents or solvent-based products;
  • The removable covers are hand washable in warm water (max. 30°C) using detergent for delicate garments. Do not machine wash. Do not tumble dry. Do not bleach. Do not use driers. Do not dry clean. Do not iron. Dry flat out of direct sunlight. Wash covers with crystal appliqués inside out;
  • Do not place the product close to a fire or any other source of intense heat (fireplace, electric or gas heater) to avoid the risk of fire:
  • Do not lubricate the moving parts;
  • Check occasionally that the electronic parts are operating correctly and that there are no damaged or worn parts, loose screws or torn stitching;
  • Replace any damaged parts immediately;
  • Never use spare parts other than those approved by the manufacturer or by the distributor.
  • The plastic parts should be cleaned regularly with warm water and soap. Do not use solvents or solvent-based products;
  • Store the product in a dry place. Do not expose the item to the effects of atmospheric agents such as water, rain, snow, damp or strong sunlight;
  • Do not place the product close to a fire or any other source of intense heat (fireplace, electric or gas heater) to avoid the risk of fire:
  • Do not sit on the handrail;
  • Check occasionally that the opening and folding mechanisms are operating correctly and that there are no damaged or worn parts (e.g. handles, net, handrail);
  • Replace any damaged parts immediately;
  • Never use spare parts other than those approved by the manufacturer or by the distributor.
  • The plastic parts should be cleaned regularly with warm water and soap. Do not use solvents or solvent-based products;
  • Store the product in a dry place. Do not expose the item to the effects of atmospheric agents such as water, rain, snow, damp or strong sunlight;
  • Do not place the product close to a fire or any other source of intense heat (fireplace, electric or gas heater) to avoid the risk of fire:
  • If the metal parts should become wet, dry them with a soft cloth to prevent rust;
  • Check occasionally that none of the screws are loose and that there are no worn parts or torn stitching;
  • Replace any damaged parts immediately;
  • Never use spare parts other than those approved by the manufacturer or by the distributor.
  • The plastic parts should be cleaned regularly with a damp cloth. Do not use solvents or solvent-based products;
  • The removable covers are hand washable in warm water (max. 30°C) using detergent for delicate garments. Do not machine wash. Do not tumble dry. Do not bleach. Do not use driers. Do not dry clean. Do not iron. Dry flat out of direct sunlight. Wash covers with crystal appliqués inside out;
  • Do not lubricate moving parts.

FAQs

We have discovered that not only children like asking questions, but Mums and Dads do too. So we thought we would help them out by giving some of the answers to the most frequently asked questions.

In the Products section on the Cam website you can find all the information concerning the features, the safety, the colours of the current collection and videos demonstrating how to use the items step by step.

The Sales Points section provides a list of all the authorised Cam dealers in Italy, divided into provinces, with their addresses and telephone numbers.

Cam recommends: a modular system consisting of a pram, pushchair and car seat (group 0+) for walks and rides in the car; a highchair for mealtimes; a bath-changing station for changing times; a bouncer for naps; a playpen and a baby walker for playtime.

Cam recommends: a car seat of the group suitable for baby’s weight; a stroller for walks; a booster seat for mealtimes; a baby bath and changing station for changing baby and bath-time; a travel cot for bedtime.

In the home section of the Cam website you can browse through the catalogue of the current collection on-line, download the pdf to consult the catalogue later or together with others, or complete the form to receive a copy directly at home.

Every Cam product is provided with an instruction manual which contains all the information concerning use. If you have lost it, please enquire by e-mail to the address: servizioassistenza@camspa.it.

In the Customer Service section of the Cam website, you can find all the information and useful advice concerning the maintenance of the products and how to keep them in good condition.

To obtain assistance or spare parts, you should first speak to the Cam dealer where you purchased the product, taking the receipt with you or you can contact our Customer Service department directly by calling the number +39 035.4424611 (Mon.-Fri.: 8.00-12.00 / 13.30-17.30) or send an e-mail to: servizioassistenza@camspa.it.

Cam products are guaranteed in accordance with the EC directive 99/44 which provides for the replacement or repair free of charge, within 6 months from the date of purchase, of the product or of the parts that are faulty due to a manufacturing defect. The company continues to guarantee assistance for its products even after six months from the date of purchase and up to a maximum of two years, after which time each case will be assessed to decide the possible steps to be taken. Consult the section Quality Guarantee on the Cam website for further information on the guarantee conditions.

To enquire about the price of a product, contact your nearest Cam dealer or you can contact our Customer Service directly by calling the number +39 035.4424611 (Mon.-Fri.: 8.00-12.00 / 13.30-17.30) or send an e-mail to: sales@camspa.it.